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    Viewing posts from: December 2016

    12.29.2016

    Is your business environment ready for VoIP

    Considering VoIP? There are many factors.

    Depending on your calling behavior, if your sales reps are on the phone 8 hours a day, chances are they will hear an occasional hiccup from being on the phone all day.  Where as offices where employees take a few dozen calls a day, may not even notice if the internet connection dropped off for a minute.
    Depending on the voip provider, once calls go out to the internet, there's a lot of variables.
    You need  a local wired connection (not wifi).  Service could work great as is,  however there is additional factors:
    1. Internet provider.  Most cable service does not have a SLA (Service Level Agreement), it is like cable TV at home, when it goes out, they will do their best to fix it, they don't care that your business depends on 100% uptime.  A provider with an SLA guarantees up-time, and will credit your bill for downtime.  These are fiber connections that cost over $1k a month.
    1a. Most small/medium businesses can not afford a fiber connection, nor can then afford downtime.  A compromise is a redundant internet connection. This can be as simple as your wifi traffic goes over a 2nd internet connection, or with the proper equipment you can have an automatic failover.  Which means when ISP #1 (your main/fast internet connection) fails, the 2nd ISP, such as a DSL line will kick in and
    2. When the call leaves your office, the voip server could be anywhere in the US or world. Imagine the travel it takes for data to be sent to the east coast. Yes it generally reaches the destination in seconds, but you can see there is a lot in-between here and the east coast.
    3. The voip provider could have a server outage. Not common but it does happen.
    4.  Internal network, around the 10 to 20 user mark consumer grade routers bottleneck. Even with plenty of bandwidth all it takes is 3 or 4 people with backups and update running, streaming can bring affect the call quality.  A business class router is required.
    These are a few considerations to know while planning your Voice over Internet environment.  Contact us for internet quotes, voip service and installation.

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    12.15.2016

    Yahoo Says 1 Billion User Accounts Were Hacked

    The two attacks are the largest known security breaches of one company’s computer network.

    We recommend changing your passwords, if you are using Yahoo biz mail for your organization please contact our office for a more business centric email service.

    The newly disclosed 2013 attack involved sensitive user information, including names, telephone numbers, dates of birth, encrypted passwords and unencrypted security questions that could be used to reset a password. Yahoo said it is forcing all of the affected users to change their passwords and it is invalidating unencrypted security questions — steps that it declined to take in September.

    further details found here:  http://www.nytimes.com/2016/12/14/technology/yahoo-hack.html

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    12.09.2016

    Reusing Passwords Will Kill Your Business

    Do you reuse passwords?  If so, it's just a matter of time before the bad guys break into your network, your laptop, your bank account, and your business. Since computers were invented, we have had to balance use-ability with security. And business owners have always hated passwords. I can't tell you how many times I've been told that I should make a password easy to remember.

    I'm sorry to tell you: Those days are long gone. There are now literally millions of bad guys hacking and cracking into everything they can find.  

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    12.01.2016

    The 3-2-1 backup plan

    Diversification is the key to success for many things in life. In addition to having a diversified investment plan, diversification should also play a central role when it comes to devising a backup plan for the data on your computer systems. The digital world we live in today makes many consumers and companies targets if they are not careful with their information. According to a Verizon 2015 Data Breach Investigations Report, there were 642 security mishaps in the financial services industry in 2014. Among the 642 cases, 242 were confirmed data losses. This report doesn’t  

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